CUSTOMER SERVICE

3 Day Free Trial

We operate a 3 Day Trial which commences when you receive Luggie. Refer conditions below.

1.    Order a Luggie and have it delivered direct to your home by courier free of charge
2.    Read the user manual to understand how Luggie operates and folds
3.    You may only test ride Luggie inside your home during the 3 day free trial
4.    If you decide within the three days that Luggie is not suitable for you, you may return Luggie to us in original packaging box
5.    We will waive the 15% restocking and admin fee
6.    Contact us to obtain return instructions
7.    You will only be responsible for paying return courier charges
8.    Once we have received Luggie and it passes inspection to ensure it’s in new and re-saleable condition, you will receive a full refund within 5 business days

Return Policy

It is very important to us that you are 100% happy with your purchase. Therefore if you need to make a return within 30 days we will give you a full refund, less 15% restocking and admin fee. All goods that were originally purchased must be returned in original packing and in new, unused and re-saleable condition. Customers are responsible for return delivery. Please notify us of your intention to send goods back so we can give you delivery details.
A refund will be arranged within five business days of return receipt and inspection of goods

Delivery

Normally goods are dispatched within 48 business hours after order is taken. You will be emailed a courier tracking number so you may contact the courier for an ETA


Receipt of goods

Someone needs to be home to sign and accept delivery. Your Luggie will arrive direct to your home fully assembled in a carton by courier. There is a video on our home and gallery page, also a DVD in the carton that shows how to unpack Luggie and setup. Also a quick start guide and user manual in the carton

Payment Options

We accept Mastercard and Visa cards, or direct bank deposit. These are our bank details:
Name:                  Ezy Commuter Pty Ltd
Bank:                   National Australia Bank
BSB:                    084913
Account No:        811510047

Goods discrepancy

In the unlikely event of a goods discrepancy, please contact us within 48 hours of receipt

More information

If you require more information or have further questions, call: 1300 760 071

How to Order

Please note we do not operate an automated shopping cart system through our website. We want to ensure all customers have a good understanding of the product they are purchasing and all questions are answered properly prior to purchase. This is best done over the phone. Refer ‘How to Order’ from the main menu